How we handle your information

The information you give us

A form sent from this site brings us the fields you filled in (name, phone number, email address if you add one, the street, city, state and ZIP code where the visit takes place, the service you need, your message, up to five photos if you attach any, and the optional text message boxes you checked), and a phone call brings us the number your phone shows us. Calls to our phone number may be recorded and transcribed, and so may a voicemail you leave, so that we can follow up on your request. If you reach this website from an online ad, the page address can include an ad click identifier (such as gclid, wbraid or gbraid). When you send a form, that identifier is sent with it so we can tell which ads bring requests. It does not identify you by name. No page here takes money or card details.

What it is used for

Calling you back about the job you asked about, finding your house or building when the crew comes out and, if you checked the SMS consent box, texting you about your request and sending you appointment reminders. Cleaning reminders and occasional offers reach you by text only when you have also checked the marketing box, which is separate and optional. Photos you attach show the crew which tools to bring, and the ad click identifier lets us see which ads lead to requests. Nothing beyond these, except as described in the analytics section below.

Spam protection

To block spam, our forms use Cloudflare Turnstile, a security check by Cloudflare, Inc. that reads technical information about your browser and device. It does not use advertising cookies.

Analytics and visitor statistics

This website uses Google Analytics, a measurement service of Google LLC. It records the pages you view and how you use them, an approximate location worked out from your IP address, and the type of device and browser you use, and it sets its own cookies to tell visits apart. We use this to count visits and improve the website. This information is not sold. Learn how Google uses this data, and your choices, at https://www.google.com/policies/privacy/partners/. When you send a form, Google Analytics can also detect the email address, phone number and street address you typed and send them to Google in hashed form (turned into a code that does not show the original text), so that Google can measure which visits lead to a request. This website also uses Cloudflare Web Analytics, a measurement service by Cloudflare, Inc. that counts page views and loading times without cookies and without following you across other websites.

Who has access

Your information is not for sale, and no one pays us for it. It is seen only by the people who book the visits and the crew who carry them out, except as described in the analytics section above. Form submissions reach us through LunOS, the website platform that hosts this site, which stores them for us.

Having it erased

Tell us, and whatever we keep about your request is removed. Phone (561) 652-6273, or use the form on our contact page: say it is a request to delete your details and include the phone number you gave us, so we match it to the right request. This site lists no email address, so a call or the form is how to ask.